Refund policy
RETURN & REFUND POLICY
We understand that plans change or things don't always turn out as expected. Here's how we handle it.
Need to Cancel Your Order?
If you've changed your mind, you can cancel your order as long as it hasn't been shipped yet. Cancelling at this stage means a full refund, no deductions. Once your order has left our facility, cancellation is no longer possible. Our standard processing time before shipping is 2–7 days, so you still have time to act.
Changed Your Mind About the Item?
You have 14 days from the date you receive your item to let us know you'd like to return it. To be eligible, the item must be unworn, unused, in its original condition, and with all original tags attached, in its original packaging. We'll also need your receipt or proof of purchase. A few things to keep in mind: we don't charge a restocking fee, and as this is a change-of-mind return, you'll be responsible for the return shipping cost, which will depend on the carrier you choose.
Swimwear & Intimates
For hygiene reasons, swimwear, bikinis, and intimate items can only be returned if the hygienic liner is still attached and has not been removed. Items missing this liner cannot be accepted back, regardless of condition otherwise.
Sizing
Please check the size chart on each product page before ordering — some styles run small, and we note this clearly when it applies. Sizing preference is treated as a change-of-mind return under the terms above.
Something Arrived Damaged or Wrong?
If your item arrives damaged, defective, or isn't what you ordered due to an error on our part, you won't be responsible for return shipping — we'll cover that cost. The same 14-day window applies. Please contact us so we can make it right.
How Your Refund Works
Once we receive and inspect your returned item, we'll send you an email confirming we've got it. That email will also let you know if your refund was approved. Once approved, your refund will be credited to your original payment method within 7 business days.
Refund Taking a While?
If your refund hasn't shown up as quickly as expected, here's a quick checklist:
1. Double-check your bank account — sometimes it takes a moment to post.
2. Contact your credit card company — refunds can take time to officially post on their end too.
3. Contact your bank — they may have their own processing time before the funds appear.
If you've done all of this and still haven't received your refund, please reach out to us at hello@verlynstore.com and we'll look into it.
Ready to Start a Return?
To get your return address and start the process, email our customer care team at hello@verlynstore.com. We'll walk you through everything you need to send your item back. We're here to help — just reach out and we'll guide you through the next steps.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason, without justification. As above, the item must be unworn, unused, with tags, and in its original packaging, and you'll need your proof of purchase.
Exceptions
We're unable to accept returns on sale items, gift cards, or personalized/custom items.