Refund policy

Returns & Exchanges

We want you to be happy with your order. If something is not right, here is how returns, exchanges and refunds work at VERLYN.

You can cancel your order for a full refund as long as it has not been shipped yet.
Once your order has been shipped, it can no longer be cancelled. You can return it after delivery under the terms below.

Eligibility

Return and exchange requests must be submitted within 30 days of delivery. Requests sent after this period cannot be accepted.
Items must be in the condition you received them: unworn, unwashed, with tags attached and in the original packaging. Proof of purchase is required.
For hygiene reasons, swimwear can only be returned with the hygiene liner still attached.
To start a return, email us at hello@verlynstore.com with your order number and the reason for the return. Once your request is approved, we will send you instructions on how and where to ship your package.
Please ship the item and send us the tracking number within 7 days of approval. Packages sent back without prior authorization cannot be accepted.
Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery with photos so we can resolve it quickly.

Non-returnable items

The fastest way to exchange an item is to email us at hello@verlynstore.com. We will confirm availability and guide you through the process.
Each item can be returned or exchanged once, so please confirm your choice before sending it back.

We will notify you by email once your return has been received and inspected. Approved refunds are issued to the original payment method within 7 business days.
Your bank or card issuer may take additional time to post the refund to your account.
If more than two weeks have passed since your return was delivered and you have not heard from us, please contact us at hello@verlynstore.com.

If you change your mind or choose the wrong size, return shipping costs are your responsibility. Please check the product details and the size chart before ordering.
If an item arrives damaged, defective or incorrect, or if your package is lost in transit, we cover the cost of the solution: a replacement or a full refund.
We recommend using a tracked shipping service for returns. We cannot be responsible for return packages that are lost in transit.
Please do not send returns to the address on your package. It is not our return address and your return may be delayed or lost.
Quantity discounts (2nd item 30% off, 3rd item 50% off, 4th item free) are spread proportionally across all items in the order. If you return part of the order, your refund is the discounted amount paid for each returned item.
Items marked as final sale during promotional events are not eligible for return, and we do not offer price adjustments on previous orders.

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason. The item must be unworn, with tags and in its original packaging.

Questions about returns? Email us at hello@verlynstore.com.